Refund & Delivery Policy
Effective date: September 2, 2026
This Refund & Delivery Policy applies to purchases of the MOS2Career Personalized Career Blueprint and other customized digital products that may be offered by MOS2Career LLC, a New Jersey limited liability company(MOS2Career," "we," "us,"or "our").
1. Digital Product
The MOS2Career Personalized Career Blueprint is a customized digital product created using information submitted by the customer.
Because each Blueprint is personalized and generation may begin automatically after successful payment, it cannot generally be returned in the same manner as a physical product.
2. Delivery
After successful payment and receipt of the information required to create the Blueprint, MOS2Career begins processing the order.
Completed Blueprints are delivered electronically to the email address associated with the customer's order.
Delays may occur because of system maintenance, unusually high demand, email filtering, third-party service interruptions, incomplete customer information, or other technical issues.
3. If Your Blueprint Does Not Arrive
Before contacting support, customers should check their spam, junk, promotions, and other filtered email folders.
If the Blueprint has not arrived, contact support@mos2career.com or use the MOS2Career Support page.
When possible, include your M2C Reference ID so we can locate your order more quickly.
4. General Refund Policy
Because the Personalized Career Blueprint is a customized digital product and generation may begin automatically after payment, purchases are generally non-refundable once generation has begun.
However, MOS2Career will review refund or replacement requests involving legitimate technical, billing, or delivery problems.
5. Situations Eligible for Review
MOS2Career may issue a refund, replacement Blueprint, regeneration, or another appropriate remedy when:
- a customer was successfully charged but MOS2Career is unable to generate or deliver the purchased Blueprint;
- a technical failure produces a substantially incomplete, corrupted, or unusable Blueprint and MOS2Career cannot reasonably correct the problem;
- a duplicate charge for the same order is confirmed; or
- another billing or technical error attributable to MOS2Career materially prevents delivery of the purchased service.
6. Issues That Can Usually Be Corrected
When a problem can reasonably be corrected, MOS2Career may first attempt to regenerate, replace, or redeliver the Blueprint rather than issue a refund.
Examples include a corrupted PDF, failed email delivery, missing attachment, or an identifiable technical generation problem.
7. Career Recommendations and Customer Preferences
A refund is not automatically available because a customer disagrees with a career recommendation, expected a different career match, prefers different employers, or receives a different compensation estimate than expected.
Career matches, fit scores, compensation information, certification recommendations, employer suggestions, and other Blueprint content are career-planning guidance and do not guarantee employment or a particular career outcome.
If information appears materially incorrect because of a technical generation error, customers are encouraged to contact support so MOS2Career can review the issue.
8. Customer-Provided Information
Blueprint recommendations are based substantially on information provided by the customer.
MOS2Career is generally not responsible for inaccurate, incomplete, or unsuitable recommendations caused by materially inaccurate or incomplete information submitted by the customer.
Customers should review their information carefully before purchasing the Personalized Career Blueprint.
9. Duplicate Charges
If you believe you were charged more than once for the same MOS2Career order, contact support promptly.
Confirmed unintended duplicate charges will be reviewed for refund.
10. Requesting a Refund or Correction
To request assistance, a correction, redelivery, or refund review, visit the MOS2Career Support page or email:
Please include, when available:
- your name;
- the email address used for the order;
- your M2C Reference ID;
- a description of the problem; and
- any relevant error message.
Do not send full payment-card numbers, Social Security numbers, passwords, classified information, Controlled Unclassified Information (CUI), export-controlled information, or sensitive operational information with your support request.
11. Refund Processing
If a refund is approved, it will generally be returned through the original payment method. The time required for the credit to appear may depend on the payment processor, card issuer, or financial institution.
12. Chargebacks and Billing Questions
Customers who believe there is a billing error are encouraged to contact MOS2Career Support first so we can investigate and attempt to resolve the issue promptly.
Nothing in this policy limits any rights a customer may have under applicable consumer-protection law or through their payment provider.
13. Changes to This Policy
MOS2Career may update this Refund & Delivery Policy as the Services evolve or as necessary for operational, legal, or regulatory reasons.
The version applicable to a purchase will generally be the policy in effect at the time of that purchase, subject to applicable law.
14. Contact
Questions about delivery, billing, refunds, or the Personalized Career Blueprint can be submitted through the MOS2Career Support page or sent to:
MOS2Career LLC Support
support@mos2career.com